One thing that Brian, who manages our social media profiles, do is this: he schedules two 30-minutes time blocks every day to respond and engage with our community. they come with two abilities: use the Help action as a bonus action from up to 30 feet away. Related: 14 Ways to Increase Your Facebook Page Engagementīut for many of us who wear multiple hats, constantly stopping our work to reply to a comment can affect our productivity (unless your main role is to reply and help customers on social media). Typinator is like a lot of text expander apps out there. If it doesn't disrupt to your workflow, you should probably keep it up! It's great to jump onto any comments immediately and give a prompt reply. Here are more social media engagement and monitoring automation by Zapier. For example, if you want to reply as soon as someone mentions your brand on Twitter, you could use Zapier to send any Twitter mentions into your Slack. The way they work is that an activity in an app will trigger another activity in another app. Move tweets with our support hashtag, #BufferSupport, into a separate folder - so that our Customer Advocates can reply to them as soon as possibleĪutomation tools like Zapier and IFTTT can also be useful here.
Move Facebook and Instagram comments into a separate folder - so that Brian Peters, who manages our Facebook Page and Instagram account, can focus on them.Filter out spam and automated tweets and automatically close those conversations - so that we can focus on those that require a reply.For example, we set up automation rules with Buffer Reply, such as the following, so that we can respond to social media conversations as quickly as possible. This is where a social media engagement tool can be super helpful. There are also many other social media engagement tools out there, such as Facebook's unified inbox, Hootsuite and TweetDeck.
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